Claim Process Step by Step
Dealing with damage to your home can be overwhelming.
At Solutions, we accompany you at every stage of the process to make everything clearer, faster, and fairer.
Phases of the process
We present a clear overview of each stage with estimated times. Remember that each case is unique and may vary depending on the insurer and the complexity of the damage.
01
Initial Inspection
(1-3 days)
One of our experts visits your property to assess the damage and review your policy.
02
Evaluation and Coordination
(3-5 days)
We ensure that your policy has coverage. If necessary, we coordinate with remediation companies or additional testing.
03
Remediation and Documentation
(1-2 weeks)
Our Allies or the provider of your choice are responsible for repairing and documenting the damages. If there is suspicion of mold, a professional test with allied experts is requested.
04
Submission of the Complaint and Follow-up
(2-6 months)
Once the work is completed and the contracts signed, our advisor will file your insurance claim and follow up. If necessary, specialized attorneys will intervene to protect your rights.
⚠️ Each claim is different.
The timelines may extend depending on the insurer or the damages. But at Solutions, you will never be left in the dark:
- We keep you informed at every stage
- We answer your questions and protect your interests
Our commitment is to ensure your claim moves forward in the best possible way, with empathy, experience, and transparency.
"After the hurricane, we didn't know where to start. Solutions explained everything clearly, they were with us every step of the way, and we got a fair insurance claim. We felt supported from day one."
“I had a water leak at home and didn't fully understand my policy. Thanks to Solutions, I understood my rights, they connected me with experts, and the whole process was much simpler. I'm very grateful!”
“The best thing about working with Solutions was the constant communication. We always knew what stage our claim was at. Even when mold issues arose, they handled everything with their partners. They are a very professional and caring team.”
